Building your website is just the first part. Maintaining your website, so it runs smoothly, looks good, and is secure, requires some ongoing management. Website support plans are available for web design clients who continue to host their website with us. Our plans include:
Malware can ruin your website, and one of the worst things about malware is that it could be on your website for months without anyone even noticing. We need to be vigilant, proactive, and check regularly for malware and known vulnerabilities. We will perform scheduled security scans of your websites; scans will detect malware and alert us if your website is blacklisted. We will include a recap of all security scans of your website in your Client Report. This way, we can fix any problems before they get out of control, and you can have the piece of mind that someone is watching over your website. Included on all plans; frequency varies according to plan.
Backups are the cornerstone of website management. If a software update fails, or your website crashes, it’s critical to have an up-to-date backup ready to go. We take the load off your mind by running multiple scheduled backups and making sure that an up-to-date version of your website is always ready. Our primary backups are incremental and run off-site, which means they won’t slow down your website. We store them with a secure, off-site data center, so that even if something truly catastrophic happens, a usable copy of your website is just moments away. Additionally, we run secondary backups from the web server which are stored in a totally different secure location; this provides the level of redundant protection your website deserves. Included on all plans; frequency varies according to plan.
WordPress, Theme, and Plugin Updates
Your website is built with WordPress, and utilizes a variety of themes and plugins to look and function the way you want. Keeping these software elements updated and working together is critical to ensure that everything keeps looking and performing the way you want, and also to make sure that hackers don’t have an easy backdoor to sneak into your website. With scheduled update sweeps. we’ll make sure everything on your website is updated and working well together. Included in all plans; frequency varies according to plan.
At the core of your website is a database, which organizes all of the things on your website and makes them available when people visit your website. WordPress uses MySQL to manage your database; MySQL, which is open source software just like WordPress, is used to create databases, store and get data when requested. Like an attic or a basement or a storage unit, over time, your database can become cluttered, and finding things takes longer than it should. We’ll optimize your database each month to make sure everything is as it should be. Included in all plans; frequency varies according to plan.
When your website is down, you’re losing visitors and with that revenue. We keep an eye on your websites for you and can send you an instant notification if your website goes down, so you are on the same page with us while we work hard to get it back online before anyone else notices. Included in paid plans.
The first step to solving problems is knowing what they are. We can provide you with deep insight into what is happening with your website and how it’s performing, breaking down the factors that affect your website. We list each factor, grade it, and provide recommendations on how to improve your website performance. You’ll also be able to follow your website performance over time, marked on a timeline. Included in paid plans.
Search Engine Optimization (SEO) rank is the bread and butter of many businesses. Our SEO ranking for your website will track your keyword ranking changes, find out who your competitors are, and how you stack up against them. Additionally, we provide a timeline of how your website ranks, better or worse, and tracks your ranking position. Included in paid plans.
Well send you a scheduled, executive summary that shows everything we’ve done on your websites. Just by looking at it, you can see the result of security scans, how many updates were completed, when the database was optimized, when the website was backed up, if the website had any downtime, how it is performing, how your SEO is ranking, and more. Reports are sent as an attached PDF via email. Included in all plans; frequency varies according to plan.
Free Basic Support
We know that, from time to time, you will have questions about your website. Password resets, email settings, guidance for trouble-shooting, advice for potential changes, and other things of that nature. Also, we know that it is possible for things on a website just stop working, even though nobody did anything. If something we built for you stops working for no apparent reason (specifically, no one else was on your team broke it by accident), we will fix that for you at no charge. We are here for you via text, email, or phone, and at no additional cost. We have posted response times so you can have clear expectations. As long as your website is hosted on our servers, we’re in your corner. Included in all plans.
Discounted Paid Support
We also know that, from time to time, you will have more serious issues with your website. Swapping out pictures, adding new products, creating new pages, modifying forms, maybe even installing a secure certificate. Or maybe you did something and you don’t know what you did but nothing is working right anymore. Stuff like that. Although we try to be flexible, as a basic guideline, if we have to touch your code, there should probably be an expectation of payment. We have below-market hourly rates because we only offer support on websites that we’ve built. Included in all plans; price varies according to plan.
We are offer three Website Support Plans:
Standard Support Plan / Free
Our Standard Support Plan is included at no additional charge for all of our hosting clients, and is a great option for clients with basic website that don’t change a lot or require a significant amount of maintenance. Paid support is billed at $50 an hour with a resonse time within 72 hours.
Extended Support Plan / $19 a month
For clients with more complex websites, like e-commerce sites, membership sites, complex registrations systems, and other websites that require a bit of upkeep, we offer an Extended Support Plan. This option includes everything in our Standard Support Plan plus a whole lot more, for an additional $19 a month (billed annually). We charge $25 an hour for paid support on this plan, with a response time of 24 hours.
Dedicated Support Plan / $300 a month
Our Dedicated Support Plan is perfect for clients that want to retain our services on a monthly basis for continued work on their websites; the plan includes everything included with Extended Support as well as 10 hours of support a month. Basically, it is like having us on staff for an additional $300 a month (billed annually). Paid support (after the included 10 hours a month) is billed at $15 an hour with a response time of 12 hours.