Payment & Refund Policies
The following policies explain how we collect payments and how refunds are processed.
We accept payment via check, major credit card, and PayPal. Generally, we send out electronic invoices that can be paid online with a credit card. If you have a payment preference, please let us know and we will invoice you accordingly. Unless otherwise stated on the invoice, payments are due upon receipt.
If paying by check, please mail payments to: 6024 Ridge Ave, #338, Philadelphia, PA 19128
Website & Graphic Design Projects
Developing a website or graphic design project and seeing it through to the finish line is a team effort, requiring a significant commitment from both of the client and Hoppel Design. Both parties must agree to respect that commitment and agree to do everything possible, within reason, to see a project through to completion.
The client may cancel the project at any time; payments are non-refundable, and Hoppel Design will bill the client for any work done up to the day of cancellation in excess of any payments already received.
If Hoppel Design requests a response or feedback from the client and we do not hear from the client for over two weeks, Hoppel Design may suspend the project and reset the timeline; if we do not hear from you for over a month, Hoppel Design may cancel the project altogether. We will not refund payments in this scenario.
Unless Hoppel Design notifies a client in advance that we will be unavailable, if the project is active (not suspended or canceled) and Hoppel Design fails to respond to client requests for feedback or updates for more than two weeks, the client may cancel the project and request a full refund of any deposits paid. Note: This is the only scenario in which Hoppel Design will refund payments.
The timeline included with any proposal is the best estimate of Hoppel Design, based on our projected scope of a specific project and our current workflow. Any number of variables can delay a project. It is not uncommon for projects to finish ahead of schedule, and it is also not uncommon for projects to extend for weeks or even months beyond the original estimated completion date. Both Hoppel Design and the client must agree to be forthcoming and transparent about any issues that may arise which could cause a delay in a project, and to do our best to work with each other as best we can to complete the project as efficiently as possible.
If the scope of a project changes significantly, Hoppel Design may require a new estimate to be approved. If the client declines the new estimate, Hoppel Design will continue according to the original estimate and complete the project, or the client may cancel the project. Should the client decide to cancel for this reason, Hoppel Design will not refund payments, and we will bill the client for any work done up to the day of cancellation in excess of the payments.
Managed WordPress Hosting
Hosting payments are due one month in advance and are not refundable. Hosting will be suspended at the end of the paid month if any payment due remains unpaid. You may cancel your Managed WordPress hosting at any time; we will assist with moving your website to a different host with a 30-day notice.
100% Uptime Guarantee: If you experience downtime, we will credit you at 10x the amount of time you were down.
You may cancel the Premium SEO service at any time. Setup fee is not refundable. Upon cancellation, unused monthly or annual fees will be credited to your account.
Website Use Policy
By accessing the website at https://hoppel.design, you are agreeing to be bound by these terms of service, all applicable laws and regulations, and agree that you are responsible for compliance with any applicable local laws. If you do not agree with any of these terms, you are prohibited from using or accessing this site. The materials contained in this website are protected by applicable copyright and trademark law.
The following photographs are licensed for use on this website through Creative Commons (CC BY-SA 4.0) ; they have been modified from their original by cropping the size and adding color filters:
- Day 56/365 by Crystal Sanchez
- Smyth Stores 107 Arch Street by Beyond My Ken (Own work) via Wikimedia Commons
- Network Cables by Kev
- City Hall Philadelphia by Dave Z via Wikimedia Commons
- Very cool shopping street injiyugaoka by w00kie via Wikimedia Commons
- Brown Wooden Desk with Stationery and Electronics by AlexBrylov via iStockPhoto
- Philadelphia from South Street Bridge by King of Hearts via Wikimedia Commons
The materials on Hoppel Design’s website are provided on an ‘as is’ basis. Hoppel Design makes no warranties, expressed or implied, and hereby disclaims and negates all other warranties including, without limitation, implied warranties or conditions of merchantability, fitness for a particular purpose, or non-infringement of intellectual property or other violation of rights.
Further, Hoppel Design does not warrant or make any representations concerning the accuracy, likely results, or reliability of the use of the materials on its website or otherwise relating to such materials or on any sites linked to this site.
In no event shall Hoppel Design or its suppliers be liable for any damages (including, without limitation, damages for loss of data or profit, or due to business interruption) arising out of the use or inability to use the materials on Hoppel Design’s website, even if Hoppel Design or a Hoppel Design authorized representative has been notified orally or in writing of the possibility of such damage. Because some jurisdictions do not allow limitations on implied warranties, or limitations of liability for consequential or incidental damages, these limitations may not apply to you.
Accuracy of Materials
The materials appearing on Hoppel Design’s website could include technical, typographical, or photographic errors. Hoppel Design does not warrant that any of the materials on its website are accurate, complete or current. Hoppel Design may make changes to the materials contained on its website at any time without notice. However, Hoppel Design does not make any commitment to update the materials.
Hoppel Design has not reviewed all of the sites linked to its website and is not responsible for the contents of any such linked site. The inclusion of any link does not imply endorsement by Hoppel Design of the site. Use of any such linked website is at the user’s risk.
Hoppel Design may revise these terms of service for its website at any time without notice. By using this website you agree to be bound by the then current version of these terms of service.
These terms and conditions are governed by and construed by the laws of Pennsylvania and you irrevocably submit to the exclusive jurisdiction of the courts in that State or location.
Visitors to Our Website
When someone visits https://hoppel.design we use a third party service, Google Analytics, to collect standard internet log information and details of visitor behaviour patterns. We do this to find out things such as the number of visitors to the various parts of the site. This information is only processed in a way which does not identify anyone. We do not make, and do not allow Google to make, any attempt to find out the identities of those visiting our website. If we do want to collect personally identifiable information through our website, we will be up front about this. We will make it clear when we collect personal information and will explain what we intend to do with it.
Cookies are small text files that are placed on your computer by websites that you visit. They are widely used in order to make websites work, or work more efficiently, as well as to provide information to the owners of the site. For more information about how cookies work, click here.
The list below explains the cookies we use and why.
- __stripe_mid (session cookie for Stripe, the company we use for credit card processing)
- __stripe_sid (session cookie for Stripe, the company we use for credit card processing)
- PHPSESSID (To store a the logged in user’s username and a 128bit encrypted key. This information is required to allow a user to stay logged in to a web site without needing to submit their username and password for each page visited. Without this cookie, a user is unable to proceed to areas of the web site that require authenticated access. This cookie is a reference to a session stored on the web server. No information is stored in the user’s browser and this cookie can only be used by the current web site. This cookie expires when your browser is closed.)
- WordPress standard cookies (for more information about WordPress cookies, click here.)
- Google Analytics standard cookies (for more information about Google Analytics cookies, click here.)
We use a third party provider, MailChimp, to deliver our occasional e-newsletters. We gather statistics around email opening and clicks using industry standard technologies including clear gifs to help us monitor and improve our e-newsletter. For more information, please see MailChimp’s privacy notice.
Security and Performance
We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline.
Hoppel Design uses a third party service to help maintain the security and performance of the Hoppel Design website. To deliver this service it processes the IP addresses of visitors to the Hoppel Design website.
This entire website is encrypted, and all data is transmitted to and from us in a secure way. You can verify this by looking for a closed lock icon at the bottom of your web browser, or looking for “https” at the beginning of the address of the web page.
While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, troubleshooting tech problems you’ve inquired about) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.
Collection of Personal Information
We are the sole owners of the information collected on this site. We only have access to/collect information that you voluntarily give us via email or other direct contact from you. We will not sell or rent this information to anyone.
We will use your information to respond to you, regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to develop the content/program for which you have signed on.
We will collect personal information by lawful and fair means and, where appropriate, with the knowledge or consent of the individual concerned.
Before or at the time of collecting personal information, we will identify the purposes for which information is being collected.
We will collect and use personal information solely for fulfilling those purposes specified by us and for other ancillary purposes, unless we obtain the consent of the individual concerned or as required by law.
Personal data should be relevant to the purposes for which it is to be used, and, to the extent necessary for those purposes, should be accurate, complete, and up-to-date. We will protect personal information by using reasonable security safeguards against loss or theft, as well as unauthorized access, disclosure, copying, use or modification. We will make readily available to customers information about our policies and practices relating to the management of personal information. We will only retain personal information for as long as necessary for the fulfillment of those purposes.
We are committed to conducting our business under these principles to ensure that the confidentiality of personal information is protected and maintained.
User Information Management
You may request to view your personal information Hoppel Design has collected at any time, or to have that information deleted, by using this form:
Hoppel Design is committed to ensuring that its website is accessible to people with disabilities. All the pages on our website will meet W3C WAI‘s Web Content Accessibility Guidelines 2.0, Level AA conformance. Any issues should be reported to email@example.com.